Order Processing Time

All orders received on working days will be processed within 1–3 business days. Our team conducts strict quality inspection, packaging, and logistics arrangement before shipment. Orders placed on weekends or holidays will be processed on the next working day.

Shipping Regions & Carriers

Calytris provides international shipping services covering most regions worldwide. We cooperate with reliable global logistics providers to ensure stable tracking, safe transportation, and standard delivery procedures for all jewelry orders.

Estimated Delivery Time

Standard international shipping typically takes 6–12 business days. Delivery time may vary slightly depending on destination country, local customs clearance, and logistics scheduling. Please note that peak seasons or local policy adjustments may cause minor delays.

Shipping Fees

Shipping fees are calculated based on destination, package weight and logistics method. Corresponding shipping costs will be clearly displayed at checkout before order payment. We occasionally offer free shipping promotions according to seasonal activities.

Customs & Import Duties

International orders may be subject to local import taxes, duties or customs inspection fees imposed by the destination country. Any local tariff charges are the sole responsibility of the customer. We cannot cover or refund customs fees for international shipments.

Order Tracking

Once your order ships, you will receive an official shipping confirmation email containing your tracking number and tracking link. You can monitor your delivery status in real time until the package arrives.

Lost or Damaged Shipment

In rare cases of logistics loss or in-transit damage, we provide formal investigation and after-sales support according to logistics records. Customers must notify us within 48 hours after package delivery for damage claims.