Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The item must be free of scratches, tarnish, deformation, perfume or cosmetic residue. You’ll also need the receipt or proof of purchase. Custom or personalized jewelry items are non-returnable.

 

To start a return, you can contact us at support@calytris.com. If your return is accepted, we’ll send you return instructions. Items sent back to us without first requesting a return will not be accepted.

Please note: The customer is responsible for all return shipping costs, customs duties and import fees incurred for returning the item to our warehouse. Return shipping labels are not provided by us unless the return is due to our error (defective, damaged or wrong item shipped).

 

You can always contact us for any return question at support@calytris.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims for damaged or incorrect items must be submitted within 48 hours after delivery with supporting photos.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will be responsible for return shipping costs for this 14-day withdrawal right.

 

Australian Customers
Under the Australian Consumer Law (ACL), you may have statutory consumer guarantees that cannot be excluded by our 30-day return policy. Our 30-day voluntary return policy is additional to your mandatory statutory rights under ACL. Statutory rights apply when goods are faulty, do not match description or are unfit for purpose. Voluntary returns for change of mind must follow our return eligibility rules, and return shipping costs are borne by the customer.

 

Canadian Customers
Our 30-day voluntary return policy applies to orders shipped to Canada. Canadian provincial consumer protection laws provide statutory remedies for defective, misdescribed or non-conforming goods, and those statutory rights cannot be waived. Our 30-day change-of-mind return offer is an extra voluntary benefit beyond your legal protections. For change-of-mind returns, you are responsible for all return shipping fees and any customs charges on the return shipment.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@calytris.com.